It was no wonder that the people of Gruene Mansion Inn were growing weary. On any given day they could see dozens upon dozens of photo sessions on their property. I conducted some of them on occasion. It always made me a little nervous, however. I mean this is their property, and we're technically trespassing. But we were always respectful, always quiet, always tried to stay out of the way of guests. Eventually they started asking photographers to sign in before they came onto the property for a photo shoot. I was fine with that. I'd always thank the desk clerk and promise to be quiet, keep my stands out of gardens, stay away from the guests, everything they asked I was happy to promise and fulfill that promise.
It was only a matter of time before they started to charge a fee. That time came a couple of weeks ago. An e-mail was sent out to all the photographers who had signed in at their front desk. Now they were requiring reservations and a $25 fee to shoot on their property. You were granted a permit for one hour and asked to follow a few simple rules, the same ones we were asked to follow before. I applauded them. I said "good for you, it's your property, you have the right to limit photo sessions and collect a little money for them as well."
And I liked the idea that I was no longer intruding on their property. I would now be a guest who had paid a fee to be there.
So today I had my first session there under the new fee. I called a few days ago to make an appointment, my clients filled out their form, paid their fee and we were issued a tag to wear around my neck to show I'd checked in and paid. For the first time, I felt legitimate to be there. We were paying clients. Guests of the Inn, if only for an hour. But no other time, in the history of shooting there, had I ever felt so unwanted. We did a scene around the cute little swing area. Got some nice images, and moved onto the cool breezeway that's also so popular.
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We quietly set up a shot. Yes I say quietly because we reminded each other constantly to stay quiet. But just as we set up, a maid saw us and put a trashcan right next to our scene (on purpose) and went into a room. We found it odd that she would do that. So we moved to another area nearby thinking she would come and move the trashcan. She came back out so we returned to the breezeway we wanted to photograph but not only did she not move the trashcan, but she put a bucket full of supplies down next to it, then went into another room. Knowing that we only had a set amount of time, we decided to just push it a few inches over so we could shoot our scene and then move on. We would put it back when we were done. No harm done. Just as we were about to shoot, she came out, and proceeded to fuss at us for moving her stuff. She was watching and waiting I was sure of it.
Those of you who have ever worked with me before know that I am polite and soft spoken. So I was taken aback by this reaction from her. I showed her our permit, we had checked in, we were allowed to be here. She wasn't impressed. She scowled. We moved on. We decided to try one more set up near the Inn. I thought I'd get my happy couple cuddling on the bottom of the stairs behind the inn.
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But as soon as they sat down, a lady came out and told us to move away from the stairs.
Well that about did it. My client was left to wonder why'd she just paid $25 for an hour of time only to be fussed at multiple times for doing exactly what she'd paid to do.
So this is where I get on my soapbox. When you charge a fee to come onto your property for photography, you are making the photographer and the subjects your clients. They are guests on your property. As guests, they should be treated as such and not as intruders. We were not boisterous, loud or rude. We were not stomping gardens, disturbing guests or interfering with your business. As paying clients, we expect to get what we paid for. We decided to move on. We were only on the property a total of 30 minutes (even though we paid for an hour). We simply saw no reason to stay. Who wants to feel like trespassers.
My advice to the Inn is to treat this situation in one of two ways. 1) Charge a fee and welcome your photographer friends as guests. Increase the fee if you want to. I'd rather pay more and be treated with respect than have to deal with what I dealt with today. or 2) Don't allow any professional photography on your property at all. Just say no. Just don't deal with it at all. But you can't have it both ways. Don't take someone's money only to tell them No every step of the way. It left a sour note on my morning but taught me to Just Say No to Gruene Mansion Inn.
There are still plenty of beautiful places to shoot in Gruene without using the Inn. I do it all the time. And to prove it, I'll show you some.
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Did you have a discussion with management? I would have given them an earful. So completely disrespectful!
ReplyDeleteWay to go Girl <3 And on another subject I am tired of very rude venue managers. I was just told by one that they did not want "somebody coming to their venue causing confusion" Excuse Me!!! Confusion????? . #1 We are one of San Antonio's leading Officiants - #2 I am a professional and conduct my self as such. sheeeesshhhh! There are so many places cropping up now to have lovely weddings at around the New Braunfels, San Antonio area. I have done many wedding as many venues and always respect the house rules etc. that is part of my job, Some people need to get a life!!!
ReplyDeleteLisa, thanks for you measured and well-written blog article about your photography experience at the Gruene Mansion Inn. I regret that you felt less than welcomed and that it was an unpleasant experience for you and your client. That is not our intention. Please accept my apology.
ReplyDeleteWe have accommodated photographers for 14 years, and we have been inundated with and over-run by photographers who probably just didn't realize the adverse conditions they were creating for our guests. So, as you correctly surmised, we established guidelines to accommodate both our guests and photographers who want to use our grounds and facilities.
The $25 is a nominal fee and is not viewed as a "money-maker". We asked several professional photographers to help us create the guidelines and coupled those with specific areas that needed to be protected for the sake of our guests.
Let me comment on the two specific incidents you had with our staff:
The housekeeper was out of line. Our guiding principle is 'to accommodate both our guests and the photographers using good common sense". That didn't happen. The housekeeper was having a horrible day, but that's another story...
The stairs you were using is the primary entrance to two rooms. Our staff should have checked to see if the rooms were occupied and if the guests were about to use them. If the answers were 'yes', we should have approached you, privately and away from your clients, to work out a plan. We didn't do that.
Monitoring the welfare of our overnight guests is a serious and vital part of our operations. At the same time, we want to respect folks like you who enjoy and utilize photography for employment and art. There is value for everyone in this collaboration. We didn't do well with you but we will do better.
As a token of penance and goodwill, we'll happily refund the $25...or extend a complimentary photography session for you.
If you would like to help by offering suggestions on the guidelines, I'll be glad to listen. The one hour time allotment for a session seemed like it was creating some pressure. I'd be happy to hear your thoughts on that. Contact me directly at the Gruene Mansion Inn. Thanks...Cecil Eager
Lisa, thanks for you measured and well-written blog article about your photography experience at the Gruene Mansion Inn. I regret that you felt less than welcomed and that it was an unpleasant experience for you and your client. That is not our intention. Please accept my apology.
ReplyDeleteWe have accommodated photographers for 14 years, and we have been inundated with and over-run by photographers who probably just didn't realize the adverse conditions they were creating for our guests. So, as you correctly surmised, we established guidelines to accommodate both our guests and photographers who want to use our grounds and facilities.
The $25 is a nominal fee and is not viewed as a "money-maker". We asked several professional photographers to help us create the guidelines and coupled those with specific areas that needed to be protected for the sake of our guests.
Let me comment on the two specific incidents you had with our staff:
The housekeeper was out of line. Our guiding principle is 'to accommodate both our guests and the photographers using good common sense". That didn't happen. The housekeeper was having a horrible day, but that's another story...
The stairs you were using is the primary entrance to two rooms. Our staff should have checked to see if the rooms were occupied and if the guests were about to use them. If the answers were 'yes', we should have approached you, privately and away from your clients, to work out a plan. We didn't do that.
Monitoring the welfare of our overnight guests is a serious and vital part of our operations. At the same time, we want to respect folks like you who enjoy and utilize photography for employment and art. There is value for everyone in this collaboration. We didn't do well with you but we will do better.
As a token of penance and goodwill, we'll happily refund the $25...or extend a complimentary photography session for you.
If you would like to help by offering suggestions on the guidelines, I'll be glad to listen. The one hour time allotment for a session seemed like it was creating some pressure. I'd be happy to hear your thoughts on that. Contact me directly at the Gruene Mansion Inn. Thanks...Cecil Eager
Thanks Lisa - good info!
ReplyDelete